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IP Telephony Statistics
A dedicated system for tracking and controlling telephone call costs with the ability to access and analyze the IP PBX call database for real-time monitoring of a large volume of calls.
In modern organizations, telecommunication systems play a crucial role in daily operations. Companies implement VoIP for internal and external communication due to its flexibility, scalability, and cost-effectiveness. A key advantage is the ability to analyze data generated from VoIP calls, enabling the identification of user behavior patterns, assessment of communication quality and employee efficiency, timely detection of potential security threats, and optimization of operational costs.
Sistemi Solutions IP Telephony Statistics (SSIPTS) is a dedicated system for tracking and controlling telephone call costs with the ability to access and analyze the IP PBX call database for real-time monitoring of a large volume of calls. The system provides insights and analysis of completed, received, and missed calls, uniquely links users and extensions within the system, and enables search by various criteria.
Detailed data analysis enables companies to make informed business decisions based on objective insights into the real state of communication processes within the organization.
SSIPTS provides a comprehensive set of capabilities for telecom data analysis and cost management.
Track call volumes, duration, and identify trends to help organizations optimize their telecommunication resources. Recognize peak activity periods to adjust working hours and resources for more efficient communication. Detailed analysis reveals overloaded lines and enables infrastructure optimization.
Automated call report generation helps meet regulatory requirements and facilitates the audit process. Generate customized reports on a daily, weekly, monthly, or annual basis, with the ability to filter data by users, departments, or other relevant criteria. Automated report delivery to predefined email addresses is also supported.
Call duration analysis enables identification of costly calls and optimization opportunities. Categorize costs by department, enabling management to precisely plan budgets and control spending in real time. Define alarms and notifications when predetermined limits are exceeded, ensuring rapid response to unexpected expenses.
Track and analyze calling patterns to identify suspicious activities such as unusually long calls or calls to premium-rate numbers. The system detects potential abuse and alerts administrators to take timely action. Business logic rules enable identification of tariff model manipulation attempts.
Access and analyze the IP PBX call database to monitor a large volume of calls in real time. Gain insight into completed, received, and missed calls with unique user-to-extension mapping and search by various criteria.
Built on a modern software environment ensuring a high level of scalability, security, and compliance with legal and regulatory requirements. Integration with modern database management systems and API services enables efficient telecom data analysis.